SpeechLog Call Recorder
Whether you need to capture every call in your center for regulatory compliance, or record a random sampling of calls for quality management, Globitel delivers on all your call recording needs. Locating and replaying calls is also quick and easy with the technologies provided through Globitel’s SpeechLog Call Recorder. Call archiving features ensure your recorded calls are stored safely for as long as your business requires. Read more.
The main concern of any call center is the Quality of Service (QoS) which it offers, and the level of efficiency at which it operates which can be measured by customer satisfaction and loyalty. In an effort to be more proactive in controlling the level of service which any call center or retail shop provides, Globitel introduces the Customer Satisfaction Survey add-on. This add on compliments SpeechLog Recorder and SpeechLog Retail, providing yet another tool for managers and supervisors to overlook and analyze the QoS as well as gather data on products, processes, staff performance, and customer loyalty and satisfaction levels in real time. Survey results can then be integrated with Globitel Performance Management Platform (PMP) to reflect any agent performance related details. Read more.
Managing a call center requires being constantly dialed into the latest metrics and KPIs, in order for you to reduce handling time, increase productivity, and meet service level agreements. Your call center is committed to delivering the highest level of service to your customers, which is why you need to be able to meticulously monitor your overall performance. This is all possible with Globitel’s Dashboard software. Read more.
Globitel’s SpeechLog Retail solution offers insight into the three most important aspects of a physical interaction between an employee and a customer. No longer will your business be out of touch with the retail shops it operates. Read more.
Quality assurance requires a lot of effort for upkeep in any organization or call center, and many organizations fail to maintain the process of quality assurance, which in turn has an overall negative impact on the customer experience. Globitel’s SpeechLog Quality is designed to facilitate the quality assurance processes at your contact center. Read more.
Globitel offers SpeechLog Analytics. SpeechLog Analytics is the process of analyzing recorded calls in real time, in order to gather customer information for the purpose of improving communication and future interaction. This innovative solution has vastly improved customer experience due to valuable insights extracted by SpeechLog Analytics. Read more.