Globitel employs technical and professional experts with a wealth of knowledge in telecom solutions management, design and implementation. Their expertise is available through a range of global services offered to best utilize Globitel’s solutions and products, these include professional, enablement, managed and support services.
Globitel understands the customer’s environment and goals, along with their end-users’ behavior, and combines that with the knowledge and experience in telecom and contact center technologies to help its customers identify best practices and processes in designing, implementing and managing Globitel’s products, while ensuring seamless integration and best end results.
Whether a client’s operational needs consist of technical expertise, data management or a combination of both, Globitel’s team can take over the responsibility of managing the solution, enabling its clients to focus on core business. Globitel provides both remote outsourced and on-site resident engineers, to assist with system management and ensure efficient operation.
Globitel prides itself in building highly adaptable solutions that cater for its customers’ requirements; this provided its team with extensive expertise in integrating the solutions with the customer’s network and third-party technologies. Through Globitel’s enablement services, they make sure everything is done for a smooth installation, integration, training, and commissioning of the purchased solution.
Globitel’s support services make sure a purchased system continues to run as expected through a team of relentless and highly experienced support personnel, available to answer your requests onsite, via email, phone hotlines or online, 24/7 anywhere in the world.