News


Riyadh – Saudi Arabia, 2024 – Globitel KSA, a leading provider of telecom and customer experience solutions, is proud to announce the addition of three new ISO certifications to its profile. The company has achieved the ISO 45001, ISO 22301, and ISO 27001 certifications, which demonstrate its commitment to safety, business continuity, and information security.


During its 16th participation in MWC Barcelona, Globitel will put a spotlight on its game-changing AI-powered customer experience solutions. SpeechLog 360°, a WFO suite, and revamped VAS, Roaming and Network solutions Amman, Jordan – January 29, 2024 – Globitel, an international provider of telecom and customer experience solutions, is proud to announce that it will


Globitel Will Share Its Operator Solutions and Innovations in Transformational Mobile Services Riyadh, KSA – November 30, 2023 – Globitel, a provider of telecom and customer experience solutions, is proud to announce its participation in the upcoming Mobile 360 exhibition, which will take place in Riyadh, Saudi Arabia, on December 5 and 6. The event,


Amman, Jordan – November 2023 – Globitel, a leading telecom and customer experience solutions provider, is proud to announce that it has successfully deployed its SpeechLog Retail for one of Kuwait’s largest telecom companies, Ooredoo Kuwait, rolling out the state-of-the-art solution across 80 shops—and more than 200 customer service agents—in record time. Globitel’s SpeechLog Retail


Riyadh, KSA – November, 2023 – Globitel, a leading provider of telecom and customer experience solutions, recently signed a memorandum of understanding (MoU) with Saudi Arabia’s Ministry of Health, supporting the ministry in its efforts to uplift its contact center services through the deployment of Globitel’s SpeechLog Analytics solutions. With the implementation of SpeechLog Analytics


Amman, Jordan – September 14, 2023 – Iraq’s largest internet service provider, Earthlink, continues to elevate and enhance its customer service operations following the successful deployment of several of Globitel’s SpeechLog customer service solutions. To date, Earthlink has adopted three of Globitel’s revolutionary customer service solutions: SpeechLog Call Recording, SpeechLog Quality, and SpeechLog Analytics, all


Under the patronage of HRH Prince Mired bin Ra’ad, Amman, Jordan (May 9, 2023) — The Jordan Public Security Directorate (PSD) recently launched a smartphone app to facilitate emergency calls for the deaf and hearing impaired. The application was developed in collaboration with the Higher Council for the Rights of Persons with Disabilities, the Telecommunications