Success Stories


Company: Asiacell is a leading provider of quality mobile telecommunications services in Iraq. Asiacell was the first mobile telecommunications provider in Iraq to achieve nationwide coverage, offering its services across all of Iraq’s 18 governorates including the national capital Baghdad and all other major Iraqi cities. The company has cemented strong brand recognition and its


Company: Zain Group is a mobile telecommunications company founded in 1983 in Kuwait. Zain has a commercial presence in eight countries across the Middle East and North Africa with 44.3 million active customers. In 1994, Zain in Jordan, formerly Fastlink, was the first to introduce mobile services in the country. In 2003, it was the


Company Established in 1996, GIG – Arab Orient Insurance Company is one of the leading insurance companies in the region and its reputation is synonymous with reliability and quality. Their leading status in the industry is the result of visionary leadership, professional competence and continued dedication to their clients. The successful enterprise proved its wealth


Challenge MTN Sudan needed a new solution that would help increasing revenue, increase customer satisfaction and attract customers for the service. Solution Text messaging has been the number one success story of mobile telephony. With astonishing and sustained growth it continues to beat expectations and is still the leading data service on mobile networks. Despite


Company: Extensya, headquartered in Amman, Jordan, provides a wide range of call center outsourcing services. Extensya believes in the power of investing in the human element of their enterprise, and a cornerstone of their operations is continuous development of Extensya’s workforce. Challenge: Due to Extensya’s specialization as a contact center outsourcing enterprise, it allocates a


Customer Challenge For any operator, communicating with both inbound and outbound roamers is a challenge. Roaming delivers a large portion of an operator’s revenue but it is ungoverned by customer loyalty because outbound roamers have no allegiance to any given operator: the entire process is automated. The only way an operator can attract roamers to


Company & Challenge: Zain Jordan was the first telecom operator to offer mobile telecom services in Jordan back in 1995. Currently serving the major proportion of Jordan’s population, Zain had over 4.9 million customers by Q1 2016, which is a considerably large base to keep up with in terms of customer service. With one of


Challenge MTN Sudan needed a new solution that would help increasing revenue, increase customer satisfaction and attract customers for the service. a new service that noone else in Sudan provided it so that they can provide it to their subscribers first. Solution With the continuous evolution of the mobile telecommunication industry, Mobile phones are becoming


Customer Challenge Umniah is one on the leading operators in Jordan. Since its offcial launch on June 26th 2005, Umniah has succeeded in quickly making a strong impression in one of the region’s most highly competitive markets. With more that 2.4 million subscribers and around 49 shops spread in Jordan, Umniah was faced with a


Customer Challenge ALJL is considered one of the oldest and biggest financing companies in the region,; with the largest customer portfolio with in the automotive sector. Due to the large customer base, maintaining high quality of interaction service between the employees and the customers has been proven to be a challenge, with a high operations