Success Stories

Company Established in 1996, GIG – Arab Orient Insurance Company is one of the leading insurance companies in the region and its reputation is synonymous with reliability and quality. Their leading status in the industry is the result of visionary leadership, professional competence and continued dedication to their clients. The successful enterprise proved its wealth

Challenge MTN Sudan needed a new solution that would help increasing revenue, increase customer satisfaction and attract customers for the service. Solution Text messaging has been the number one success story of mobile telephony. With astonishing and sustained growth it continues to beat expectations and is still the leading data service on mobile networks. Despite

Company: Extensya, headquartered in Amman, Jordan, provides a wide range of call center outsourcing services. Extensya believes in the power of investing in the human element of their enterprise, and a cornerstone of their operations is continuous development of Extensya’s workforce. Challenge: Due to Extensya’s specialization as a contact center outsourcing enterprise, it allocates a

Customer Challenge For any operator, communicating with both inbound and outbound roamers is a challenge. Roaming delivers a large portion of an operator’s revenue but it is ungoverned by customer loyalty because outbound roamers have no allegiance to any given operator: the entire process is automated. The only way an operator can attract roamers to

Company & Challenge: Zain Jordan was the first telecom operator to offer mobile telecom services in Jordan back in 1995. Currently serving the major proportion of Jordan’s population, Zain had over 4.9 million customers by Q1 2016, which is a considerably large base to keep up with in terms of customer service. With one of

Challenge MTN Sudan needed a new solution that would help increasing revenue, increase customer satisfaction and attract customers for the service. a new service that noone else in Sudan provided it so that they can provide it to their subscribers first. Solution With the continuous evolution of the mobile telecommunication industry, Mobile phones are becoming

Customer Challenge Umniah is one on the leading operators in Jordan. Since its offcial launch on June 26th 2005, Umniah has succeeded in quickly making a strong impression in one of the region’s most highly competitive markets. With more that 2.4 million subscribers and around 49 shops spread in Jordan, Umniah was faced with a

Customer Challenge ALJL is considered one of the oldest and biggest financing companies in the region,; with the largest customer portfolio with in the automotive sector. Due to the large customer base, maintaining high quality of interaction service between the employees and the customers has been proven to be a challenge, with a high operations

Customer Challenge Operators constantly have to deal with unwanted traffic on their network, usually as a result of spammers and attackers. Jawwal was going through the serious predicament of receiving thousands of unwanted SMS messages from rival networks and spammers, which overloaded their network and caused delays in the delivery of legitimate messages sent by

Customer Challenge For an operator, certain services are keystones of revenue-generation, particularly those that take advantage of subscriber appetite for entertainment. One such service is Ring Back Tone (RBT). This innovative service gives subscribers the ability to decide what a caller will hear during interconnection. RBT solution replaces standard ring-back tones with any tone the