Globitel Workforce Management
Globitel Performance Management Platform
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance. Globitel’s Workforce Management solution was granted mobility through the WFO App. Read more.
Quality assurance requires a lot of effort for upkeep in any organization or call center, and many organizations fail to maintain the process of quality assurance, which in turn has an overall negative impact on the customer experience. Globitel’s SpeechLog Quality is designed to facilitate the quality assurance processes at your contact center. Read more.
Globitel Performance Management Platform provides a single, standardized framework for efficiently tracking, managing, and improving individual and team performance across your enterprise, from contact centers and branches to back-office operations. Globitel’s Performance Management Platform was granted mobility through the WFO App. Read more.
Globitel’s SpeechLog Retail solution offers insight into the three most important aspects of a physical interaction between an employee and a customer. No longer will your business be out of touch with the retail shops it operates. Read more.
Globitel offers SpeechLog Analytics. SpeechLog Analytics is the process of analyzing recorded calls in real time, in order to gather customer information for the purpose of improving communication and future interaction. This innovative solution has vastly improved customer experience due to valuable insights extracted by SpeechLog Analytics. Read more.