Globitel’s Call and SMS Control Suite – an innovative new addition to the portfolio - empowers subscribers through a unified mobile application to control their calls and SMS messages with additional solutions for a simplified subscriber mobile experience, free of conventional hassles.
Amman, Jordan (September, 2019) – Globitel, a leading telecom and customer care solutions provider, announces that the company has developed a new and innovative mobile application that enables subscribers to control their mobile experience. The suite of solutions comprises of legacy products as well as completely new additions to the portfolio.
With over 2.7 billion smartphone users across the world, it’s no surprise that the mobile app industry is thriving. App usage and smartphone penetration are still growing at a steady rate, without any signs of slowing down in the foreseeable future. But what’s everyone doing on their phones? Well, 90% of mobile time is spent on apps. Operators can take advantage of the immense popularity of applications to build a loyal subscriber base and generate a new revenue stream through paid ads and improved customer retention.
The Call and SMS Screening application grants the choice to block or divert specific callers according to the calling party’s number, time of the call and other flexible routing rules defined by the subscribers themselves. While the SMS screening module enables users to selectively block incoming messages from unwanted callers; granting users more control over their messaging experience.
Some of the solutions on the application include Full Forwarding; the solution grant users the ability to manage their calls even if they don’t have direct access to their phones in the event of, for example, a lost phone, a misplaced phone, etc. And Parental Control allows a parent or a guardian to control incoming and outgoing calls for family members or people under their care.
Globitel’s Secure Call enables subscribers to protect their privacy and identify the users who can reach them through voice calls. As for Multi-MSISDN available on the application, subscribers can assign two or more MSISDNs to the same SIM card; ending the hassle of handling multiple phones. Last but not least, My New Number, which is a legacy product of Globitel’s, allows subscribers’ contacts to be informed of a subscriber’s new mobile number automatically and smoothly.
“We have developed this solution for operators for an incomparable added value in the market. Call and SMS Control application is guaranteed to be an operator’s best addition to their service portfolio. Subscribers appreciate something that makes their lives much easier and more controlled with the simplicity of one tap. The mobile experience can improve drastically with a unified application that can take care of subscribers’ needs.”
Globitel, founded in 1996, offers a wide range of telecom and customer care solutions in more than 40 countries throughout the world. Globitel’s portfolio consists of a comprehensive suite of solutions to manage the Customer Experience at all touch points and Workforce Optimization for contact centers as well as provide Data Analytics solutions that produce valuable insights on the customer service experience.
For operators, Globitel provides a variety of Roaming Analytics and Roaming Intelligence solutions for roaming subscribers, in addition to a suite of solutions covering Call Completion, Call and SMS Control, Mobile Lifestyle, Core Network, Business Support Solutions, Location Management and Positioning, and Security-Centric Solutions.