Emergency Call Center Application


Emergency Call Center Application (E-911)

Globitel Emergency Call Center Application (E-911) is a CTI solution that allows call-takers to control their phones through an elegant and easy-to-use, standards-based graphical interface. The graphical interface integrates the underlying phone system, mapping systems, location based technology and other resources to put critical information and tasks at the call-taker’s fingertips. The Globitel Emergency Call Center Application comes with many reports that help the emergency call center floor managers to improve the efficiency at their call centers. The solution allows managers to create and generate their own reports, which can be scheduled and automatically sent to the management. Globitel Emergency Call Center Application also enables call center floor managers to have a web interface dashboard that displays call traffic information, agents and seats status, as well as live statistics. Globitel Emergency Call Center Application is a CTI solution that allows call-takers to control their phones

Benefits


emergency call center application dashboard

  1. Easy-to-use, standards-based graphical interface that integrates the underlying phone system, mapping systems, and other resources to put critical information and tasks at the call-taker’s fingertips.
  2. 911 call-takers are able to instantly involve police, fire, EMT, and hazmat personnel with a single click of the mouse or touch of the screen.
  3. It is flexible enough to help you incorporate needed changes, yet reliable enough to handle your most important function to answer and dispatch 911 calls.
  4. Globitel’s E-911 Solution has the ability to acquire Automatic Location Identification (ALI) details from Telephony Services providers (TSP) and customer database.

Features

Globitel’s Emergency Application E-911 is a CTI solution that allows call-takers to control their phones through an elegant and easy-to-use graphical interface. This includes all telephony functions (dial/answer/hang-up, hold/resume, blind and consultative transfer, blind and consultative conference) and agent functions (logging-in and out, changing agent status). As well as a complete insight that helps supervisors and agents, to know how busy their call center is.