Amman, Jordan (May, 2019) – Globitel announces that it has successfully published its product Workforce Management over Cisco Marketplace. WFM is the second solution on the platform next to SpeechLog; Globitel’s advanced call recording solution.
Workforce Management from Globitel optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations manage agents at the contact center.
Cisco Marketplace is a source for secure, validated enterprise-class apps, products, solutions and services. Workforce Management is now on the Cisco Marketplace platform and is widely available for Cisco customers.
Statement from Fadi Qutaishat, Globitel’s VP
“The great news comes on the heels of another successful testing for SpeechLog to distribute over Cisco Marketplace. Now, with WFM also on the Cisco Marketplace, it is a testament to the hard work our team has put in as they worked tirelessly towards succeeding in creating a fantastic product. It’s definitely a proud moment for us and we will continue striving towards even greater achievements.”
Globitel, founded in 1996, offers a wide range of telecom and customer care solutions in more than 40 countries throughout the world. Globitel’s portfolio consists of a comprehensive suite of solutions to manage the Customer Experience at all touch points and Workforce Optimization for contact centers as well as provide Data Analytics solutions that produce valuable insights on the customer service experience.
For operators, Globitel provides a variety of Roaming Analytics and Roaming Intelligence solutions for roaming subscribers, in addition to a suite of solutions covering Call Completion, Call and SMS Control, Mobile Lifestyle, Core Network, Business Support Solutions, Location Management and Positioning, and Security-Centric Solutions.