Globitel, a leading telecom and customer care solutions provider concluded its booth exhibition at the Call Center Week in Las Vegas, Nevada, which was held from the 15th – 19th of June 2015, where Globitel and its partner iConnect technologies, presented the company’s latest workforce platforms’ technologies through demos and 1-on-1 meetings.
The Call Center Week is an annual exhibition that gathers around the world’s call center industry’s top decision makers and exhibitors to showcase the latest technological innovations in customer engagement and workforce systems.
Globitel’s solutions are currently serving around half a billion end-users and customers through over 50 mobile operators, 2500 health, educational and governmental institutes and call centers. All resembling a wide regional footprint, where Globitel operates through several branch offices and technology partners.
Known for its ability to provide tailored and customized versions of its solution, many conference attendants were attracted to the company’s booth at the event to have a deeper look on the solutions through live demos.
Globitel’s exhibition at the Call Center Week focused on its suite of Workforce Optimization solutions, a category out of four that includes SpeechLog Quality Management which is Globitel’s current flagship product in its 7th version, Workforce Management and Performance Management Platforms. All of three aim to empower call center agents and enhance the quality of service while reducing effort and time in operations.
Leading the exhibition, Nael Halawa, Managing Partner and Globitel’s Customer Care Director commented: “Our presence at the Call Center Week is part of Globitel’s strategy to expand its products offering to the North American market. Meeting call center managers of different industries in the event, and sharing their experience and concerns regarding the available technologies verifies that call centers around the world share similar experience when dealing with WFO products, which mainly focuses on the lack of flexibility in such products. Our successful experience with call centers around the world to tailor our WFO products to their need shall serve call centers in North America very well.”