Junior Technical Support


Responsibilities

  • Act as the first point of contact with the customers for open cases.
  • Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screenshots, and try to reproduce the problem if applicable.
  • Respond to the customers within the customers SLA and CRM response time with case status and expected actions.
  • Provide the customer with known workarounds and resolutions.
  • Install and activate Globitel Products on-site or remotely.
  • Implement UAT on site after each installation.
  • Conduct customer on-site/remote product training.
  • Create final Site Configuration Document and Handover document.
  • Implement major Updates and Fixes that require onsite/remote involvement.

Qualifications

  • Experience from 0-2 years’ experience in the technical support field.
  • Bachelor degree in Computer Science, Computer Engineering, Telecom Engineering or any related field.
  • Excellent English communication skills (written and spoken).
  • Advanced troubleshooting skills.
  • Knowledge about reading traces and products log files.
  • Advanced knowledge in windows servers operating systems administration.
  • knowledge in Microsoft SQL 2012 -2016 installation and configuration.
  • knowledge in Microsoft SQL (queries, Stored Procedure and Jobs).
  • Knowledge in VOIP Protocols and VOIP codecs is plus.
  • Knowledge in PBX technology and lines type (Analog, Digital and E1) is plus.
  • User knowledge in Microsoft Office Applications.

Apply here or you can send your CV to jobs@globitel.com with the subject line “Junior Technical Support”.

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