News


Amman, Jordan (September 2020) – Globitel, a leading telecom and customer experience solutions provider, announces the official release of the newest version of the company’s starting product, SpeechLog 8. SpeechLog 8 underwent significant changes to the main platform, as well as its main modules: Quality, Retail, Analytics and Social. Designed for enterprises, SpeechLog 8 is


Amman, Jordan (November, 2019) – Globitel, a leading telecom and customer care solutions provider, announces the conclusion of its Customer Experience workshop for operators and enterprises across the Middle East to share knowledge and ways to improve the customer experience across all touch points. Globitel gathered more than 15 of the biggest operators in the


Amman, Jordan (October, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its participation in GSMA’s WAS #10. The event will take place in Valencia, Spain on October 28th till October 31st, 2019. Globitel will present its roaming portfolio which comprises of the latest and most innovative solutions that benefit operators


Amman, Jordan (September, 2019) – Globitel, a leading telecom and customer care solutions provider, announces that the company has developed a new and innovative mobile application that enables subscribers to control their mobile experience. The suite of solutions comprises of legacy products as well as completely new additions to the portfolio. With over 2.7 billion


Amman, Jordan (August, 2019) – Globitel, a leading telecom and customer care solutions provider, announces that the company has added a suite of solutions focused on the roaming subscriber. Roaming Analytics suite includes advanced solutions such as Globitel’s Roam Analyze as well as brand new solutions. The roaming industry’s size has grown exponentially with the


Amman, Jordan (July, 2019) – Globitel, a leading telecom and customer care solutions provider, has just wrapped up its visit to Baghdad, Iraq after a successful event titled “Digital Transformation in the Financial Sector Forum”. The forum tackled the financial sector in the Iraqi market and the possible opportunities for collaboration with Jordanian companies at


Amman, Jordan (June, 2019) – Globitel announces that it has successfully deployed its Service Gateway solution at Ericsson Iraq. Service Gateway supports Ericsson in its operations through a wide deployment to cover all their services requirements. What is Service Gateway? Service Gateway is a full-fledged platform that functions as a provisioning and middleware layer. It


Amman, Jordan (May, 2019) – Globitel announces that it has successfully published its product Workforce Management over Cisco Marketplace. WFM is the second solution on the platform next to SpeechLog; Globitel’s advanced call recording solution. Workforce Management from Globitel optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and


Amman, Jordan (April, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its suite of customer experience solutions with ultimate goal to create the most complete and consistent customer service experience across every single contact point with customers and overall to enhance how enterprises offer their services. Next Level Customer Experience


Amman, Jordan (March, 2019) – Globitel announces that it has successfully published its product SpeechLog over Cisco Marketplace. This achievement earns Globitel the Cisco Compatible logo which is used to signify that SpeechLog has undergone technical interoperability testing. The results of the test were a success. The testing is based on several criteria determined by