Amman, Jordan (November, 2018) – Globitel, a leading telecom and customer care solutions provider, announces a new addition to their SpeechLog Suite; SpeechLog Back Office, a new solution that provides your contact center with a well-managed infrastructure to streamline back office processes; serving to perform diligent quality assurance on back office agents when handling tickets …
Oct 28, 2018
Amman, Jordan (May, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that Ooredoo Oman, has deployed Globitel SpeechLog Call Recorder, SpeechLog Quality and SpeechLog Analytics. The company selected the three solutions to record calls, automate quality management on interactions and perform analyses on agent-customer conversations. SpeechLog Call Recorder records the interactions …
Oct 10, 2018
Amman, Jordan (October, 2018) – Globitel announces that its bestselling product, SpeechLog 7.6, has successfully completed and passed with flying colors the integration test with Cisco CUCM (Cisco Unified Communications Manager) 12. About the Bestseller – SpeechLog 7.6 SpeechLog is a comprehensive call recording and a quality monitoring solution that supports any telephony environment, including …
Sep 05, 2018
Amman, Jordan (September, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that they have developed a new voice authentication solution using groundbreaking technology. The new solution will be a part of Globitel’s SpeechLog Suite and it will be called SpeechLog Voice Authentication. SpeechLog Voice Authentication is the sixth solution to be …
Jul 29, 2018
Amman, Jordan (July, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that Ooredoo Qatar, has deployed Globitel’s SpeechLog bundle which consists of SpeechLog Call Recorder, SpeechLog Quality and SpeechLog Analytics. In addition, Globitel Dashboard, a functionality of Globitel Performance Management Platform developed as a separate module, was also deployed. Globitel cooperated …
Mar 04, 2018
Amman, Jordan (March, 2018) – Globitel, the leading provider of customer care and telecom solutions, announces the successful conclusion of its participation in the 2018 Mobile World Congress (MWC). The 4-day event which took place in Barcelona has yielded new partnerships, successful networking, and positive reactions. With over a staggering 100,000 attendees this year, the …
Jan 23, 2018
Amman, Jordan (January, 2018) – Globitel, the leading provider of global telecom solutions, will participate at the 2018 Mobile World Congress. The event will take place in Barcelona, Spain on February 26th till March 1st and our booth will be within the Jordan pavilion. As one of the most high profile and successful events in …
Dec 28, 2017
Amman, Jordan (December, 2017) – Globitel KSA announces that it is now ISO 9001:2015 certified. The certification was awarded in the scope of “Provision for global services like telecom services, enablement services, support services and professional services.” ISO 9001:2015 certification came as a result of a restructuring in the KSA office in 2016. The new …
Oct 05, 2017
Etisalat Egypt started implementing the newest universal quality assurance system, SpeechLog Retail, offered by Globitel; a leading telecom and contact center solutions provider, founded in 1996 with more than 20 years of experience providing advanced and effective telecom solutions. The system was implemented to deliver a higher customer service quality to Etisalat’s clients in the …
Aug 09, 2017
Amman, Jordan (August, 2017) – Globitel, a leading telecom and contact center solutions provider is taking another major step in its operations announcing that the company is now a GSMA certified vendor for Mobile Connect, a secure universal log-in solution. As a new digital service and online identity, Mobile Connect simply matches the users to …