SpeechLog Retail with Emotion Sentiment Analysis and Mask Detection
For Globitel SpeechLog Retail, the team is working to take the solution to an advanced level of quality assurance for retail shop representatives. Using sophisticated AI technologies, when agents interactions with customers are recorded on video and audio, emotion sentiment analysis based on facial expressions and facial cues are detected and analyzed.
Our R & D department is also working to add the ability to detect whether the agent is wearing a mask or not. A highly crucial requirement as enterprises with retail branches are trying to adapt to the needs of today without compromising service quality and the community’s health concerns. If you would like to learn more, fill in the form below.