Amman, Jordan (April, 2021) – Globitel has officially launched its first company blog. It will feature writers from the company’s leading experts and more as they discuss current market trends along with future expectations and many more topics related to the software solutions industry. Software solutions industry is always evolving and adapting to changing market …
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Press Release
Amman, Jordan (September 2020) – Globitel, a leading telecom and customer experience solutions provider, announces the official release of the newest version of the company’s starting product, SpeechLog 8. SpeechLog 8 underwent significant changes to the main platform, as well as its main modules: Quality, Retail, Analytics and Social. Designed for enterprises, SpeechLog 8 is …
Amman, Jordan (November, 2020) – Globitel, a leading telecom and customer care solutions provider, announces that it has developed Globitel Connect, a new face-to-face communication channel. This additional service provides enterprises with extraordinary virtual reach to customers who otherwise do not find other contact points convenient or sufficient enough to satisfy their needs. About Globitel …
Amman, Jordan (June, 2019) – Globitel announces that it has successfully deployed its Service Gateway solution at Ericsson Iraq. Service Gateway supports Ericsson in its operations through a wide deployment to cover all their services requirements. What is Service Gateway? Service Gateway is a full-fledged platform that functions as a provisioning and middleware layer. It …
Amman, Jordan (February, 2019) – Globitel, the leading provider of global telecom solutions, announces its participation in the 2019 GSMA Mobile World Congress. The event will take place in Barcelona, Spain on February 25th till February 28th. Globitel at the Event Globitel is keen on participating at the Mobile World Congress every year as it …
Amman, Jordan (January, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its collection of security-centric solutions with the specific aim of enhancing and complementing the security infrastructure of government contact centers and general operations. Secure Infrastructure, Operations, and Government Globitel’s solutions in this arrangement include SpeechLog Suite solutions involved in …
Amman, Jordan (December, 2018) – Globitel, a leading provider of customer care and telecom solutions, announces the successful conclusion of its participation in the 2018 SSPEX exhibition in Iraq. The 3-day event took place in Baghdad, Iraq on December 16th till December 18th. SSPEX exhibition has allowed Globitel to network with leading international and Iraqi …
Amman, Jordan (May, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that Ooredoo Oman, has deployed Globitel SpeechLog Call Recorder, SpeechLog Quality and SpeechLog Analytics. The company selected the three solutions to record calls, automate quality management on interactions and perform analyses on agent-customer conversations. SpeechLog Call Recorder records the interactions …
Amman, Jordan (September, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that they have developed a new voice authentication solution using groundbreaking technology. The new solution will be a part of Globitel’s SpeechLog Suite and it will be called SpeechLog Voice Authentication. SpeechLog Voice Authentication is the sixth solution to be …
Etisalat Egypt started implementing the newest universal quality assurance system, SpeechLog Retail, offered by Globitel; a leading telecom and contact center solutions provider, founded in 1996 with more than 20 years of experience providing advanced and effective telecom solutions. The system was implemented to deliver a higher customer service quality to Etisalat’s clients in the …