Technical Support Engineer Customer Care Solutions


Responsibilities

  • Act as the first point of contact with the customers for open cases.
  • Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screenshots, and try to reproduce the problem if applicable.
  • Respond to the customers within the customers SLA and CRM response time with case status and expected actions.
  • Provide the customer with known workarounds and resolutions.
  • Install and activate Globitel Products on-site or remotely.
  • Implement UAT on site after each installation.
  • Conduct customer on-site/remote product training.
  • Create final Site Configuration Document and Handover document.
  • Implement major Updates and Fixes that require onsite/remote involvement.

Qualifications

  • Bachelor degree in engineering or IT related field                                  
  • Fresh to 1 year of experience in Technical Support.
  • Troubleshooting Knowledge about products
  • Basic knowledge in VOIP.
  • Basic knowledge in SQL, database                                                         
  • Very good English proficiency (written& spoken)

Apply here or you can send your CV to jobs@globitel.com with the subject line “Technical Support Engineer – CCS”.

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