Job Level: Junior Level
Working schedule: Hybrid
LOCATION: Amman- Jordan
Reports To: Technical Support Manager
JOB SUMMARY
Responsible for the deployment and configuration of system/solution at customer site, and
providing technical assistance and on-site training to customers.
JOB RESPONSIBILITIES
• Act as the first point of contact with the customers for open cases.
• Gather additional information about reported cases, and perform detailed case analysis
by gathering logs, screenshots, and try to reproduce the problem if applicable.
• Respond to the customers within the customers SLA and CRM response time with case
status and expected actions.
• Provide the customer with known workarounds and resolutions.
• Install and activate Globitel Products on-site or remotely.
• Implement UAT on site after each installation.
• Conduct customer on-site/remote product training.
• Create final Site Configuration Document and Handover document.
• Implement major Updates and Fixes that require onsite/remote involvement.