- Acting as first point of contact with the customer for open cases.
- Providing the customer with known workarounds and resolutions.
- Installing and activate Globitel products inside and outside Jordan.
- Telecommunication, Computer Engineering or any relevant degree
- SQL 2005 – 2008 installation and configuration
- 0 to 3 year of experience in Technical Support “Software”
- Troubleshooting knowledge about products, telephony cards,VOIP.