Globitel collaborates with a telecom operator in Saudi Arabia to Enhance Customer Experience at their branches using SpeechLog Retail

Riyadh, 26 May 2024

[Riyadh, Saudi Arabia] – Globitel, a leading provider of innovative CX and telecom solutions, is proud to announce its collaboration with one of the major telecom operators in Saudi Arabia, to expand the implementation of SpeechLog Retail across their branches.
This initiative came after a successful implementation of SpeechLog Retail on a selected number of branches last year, and upon witnessing significant improvement of customer experience visiting those initially selected branches. This partnership marks a significant milestone in the ongoing efforts to enhance customer experience in the telecommunications industry. With this operator selecting Globitel as their partner, both companies reaffirm their commitment to delivering unique solutions that meet the evolving needs of customers in Saudi Arabia.
SpeechLog Retail is a comprehensive Video/Audio recording system with desktop screen capturing capabilities, designed to monitor face-to-face interactions between customers and customer service representatives. It provides valuable insights into representative behavior and enables AI based analytics to evaluate the quality provided during customer interactions.

Stated Nael Halawa, Managing Director of Globitel KSA “We are thrilled to extend our collaboration with our partners in Saudi Arabia to enhance CX across different touchpoints. With the great success of SpeechLog Retails in the Banking and Utility sectors, we are proud to extend our services to the telecom industry in Saudi Arabia, where customers will now experience exceptional service when visiting the branches.

About Globitel

Established in 1996, Globitel has maintained a commitment to technology innovation by providing advanced software solutions and high-quality products for customers in various industry verticals, including telecom service providers, financial service providers, contact centers, government agencies, educational institutions, and healthcare providers. Globitel has offices in Jordan, Saudi Arabia, UAE, Egypt, and Iraq.

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