Responsibilities Act as the first point of contact with the customers for open cases. Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screenshots, and try to reproduce the problem if applicable. Respond to the customers within the customers SLA and CRM response time with case status and expected actions. …
NELLY QURA - TECHNICAL WRITING T.L.
``I love working for Globitel! I Joined Globitel in March 2006 to work with a professional company that is truly committed to excellence! It is inspiring to work for a company that encourages growth and offers much opportunity for advancement. Globitel’s leaders andmanagers have been very supportive of my efforts and are always available to provide desired training and advice throughout the year, which simply leads me to be more motivated at Globitel.``
NABEEL NUSAIR - SENIOR TECHNICAL ACCOUNT MANAGER
``Joining Globitel in October 2005 was a beginning of a successful phase in my life. It was a great opportunity to develop my skills and gain enriching experience in various fields. I have observed the success of Globitel’s existence with the outstanding team during all these years.``
AYYOUB AL-QAISSI - DEVELOPMENT & PRODUCTION MANAGER
``I am very proud to be part of Globitel. It’s a leading company which successfully handles the software solutions domain in the local, regional, and international markets with stride and continuous innovation. Globitel has a comfortable environment which motivates us to create, innovate, and develop new ideas.``