Call centers are increasingly turning to analytics technology to enhance their performance, cut costs, and improve efficiency. SpeechLog Analytics is one of the best call center solutions on the market. Customers who utilize it get a great return on their investment including these 9 benefits. Automate Quality Assurance Instead of checking a random percentage of …
We are living in times where offering a multi-channel communication with your customers is no longer a luxury. Yet, it is a challenge to maintain a seamless customer experience over these channels, especially that some communication channels such as voice got mature way before newly introduced channels such as social media. By knowing your audience …
Have things been getting better for women in Jordan’s IT sector? While they are half of the graduates in ICT in Jordan, they only make up a third of the ICT employees in Jordan. However, these statistics seem to rise steadily with private sector contributions and education programs. In the Middle East and North African …
A decade ago, the term “Data Annotation” for Machine Learning was not so familiar, it has emerged in recent years drastically and the roles of Data Annotation, namely data annotator, labeller or validator have become more recognized. The functions of Data Annotation rapidly evolved since Artificial Intelligence (AI) has gained commercial value and became indispensable …
Digital Transformation has become the mantra for many businesses big and small in the last few years with the Covid19 pandemic accelerating such transformations for many organizations. Competitive pressures, higher customer expectations, and prospects of revenue growth are the key drivers for many of these digital initiatives. Various emerging technologies such as Cloud Computing, Machine …
The Need For AI Artificial intelligence promises to deliver some of the most important innovations of the century. Emerging AI solutions include: Robotic assistants Self-driving cars Workforce forecasting Speech recognition Automated disease diagnosis These will reshape how we work and live. With the demand for talented engineers increasing in the last few years, there …
Proactive Customer Care It’s not enough to comply with customers’ demands; companies must predict customers’ future demands and act accordingly. The forecast for one customer care trend in the coming years is an increased emphasis on self-service; technology will empower customers to help themselves. While this will not apply to most industries, it can work …
Happy Customer Leads to Higher Returns Business success depends on happy customers. Happy and satisfied customers are loyal and have bigger lifetime value. Keeping them is also cheaper than getting new customers. But while it may cost less to keep customers, it’s a whole other thing keeping them happy. It’s not so easy these days …
In addition to my experience at Globitel, an ICT Software company, I am also a board member at Int@j, so I’m no stranger to developments in the technology industry, which are especially relevant to Globitel’s work as a software solutions provider. Therefore, I can tell you with confidence that Jordan is heading towards a digitized …
If a company still thinks it can skate by doing the bare minimum for customer service, it’s in for a surprise. Consumers are no longer idle and passive; they have the potential to become your brand proponents or opponents. It’s your company’s responsibility to earn that “pro,” and it starts with customer care. Power of …
- 1
- 2