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Digital Transformation has become the mantra for many businesses big and small in the last few years with the Covid19 pandemic accelerating such transformations for many organizations. Competitive pressures, higher customer expectations, and prospects of revenue growth are the key drivers for many of these digital initiatives. Various emerging technologies such as Cloud Computing, Machine

The Need For AI   Artificial intelligence promises to deliver some of the most important innovations of the century. Emerging AI solutions include:  Robotic assistants  Self-driving cars  Workforce forecasting  Speech recognition   Automated disease diagnosis   These will reshape how we work and live.  With the demand for talented engineers increasing in the last few years, there

Happy Customer Leads to Higher Returns Business success depends on happy customers. Happy and satisfied customers are loyal and have bigger lifetime value. Keeping them is also cheaper than getting new customers. But while it may cost less to keep customers, it’s a whole other thing keeping them happy. It’s not so easy these days

In addition to my experience at Globitel, an ICT Software company, I am also a board member at Int@j, so I’m no stranger to developments in the technology industry, which are especially relevant to Globitel’s work as a software solutions provider. Therefore, I can tell you with confidence that Jordan is heading towards a digitized

If a company still thinks it can skate by doing the bare minimum for customer service, it’s in for a surprise. Consumers are no longer idle and passive; they have the potential to become your brand proponents or opponents. It’s your company’s responsibility to earn that “pro,” and it starts with customer care. Power of

The enormous investments in technology that Jordan has experienced over the past decade have helped the country become competitive within the international technological atmosphere. Investments in ICT have gained momentum because it is an area in which Jordan believes it can achieve a competitive advantage. Jordan established a strong digital infrastructure, which coupled with smart