SPEECHLOG 360 CX - CUSTOMER EXPERIENCE
A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a customer experience that stands apart from all others.
WORKFORCE MANAGEMENT
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance.
ROAMING SOLUTIONS
Analytics is easily the most valuable ammo for any industry wanting to cut through the market with services people didn’t even know they need. Our Roaming Analytics solutions offer that ammo on a silver platter, while our Roaming Intelligence suite gives roamers special treatment and a smoother travel experience; a surefire way to set you apart from the competition.
MOBILITY - VAS SOLUTIONS
Mobility is an integral part of mobile users’ daily lives. Therefore, it is imperative to enhance the users’ mobile experience provided by telecom operators. Doing so will enable one to maintain a competitive advantage in this dynamic market, and our Mobility solutions are designed based on this understanding. They are set to enhance the user's experience while also increasing subscriber loyalty and satisfaction.
With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.
Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.
Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.
Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.
With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.
The solution had everything we were looking for in a roaming traffic steering package, but it also had the kind of flexibility and compatibility operators look for but scarcely find in similar platforms.
Latest News Releases
Globitel to Showcase AI-Driven Telecom and Customer Experience Innovations at GITEX 2024
Amman, Jordan – 24 September 2024 Globitel, a pioneering provider of telecom and customer experience solutions, is excited to announce its participation in GITEX Global 2024, taking place from October 14th to 18th at the Dubai World Trade Centre. With …Read More »Globitel and Knowmax Announce Strategic Partnership to Revolutionize Customer Experience
Riyadh, Saudi Arabia September 17, 2024 Globitel, a leading provider of a customer experience solutions, and Knowmax, a premier knowledge management platform, today announced a strategic partnership aimed at delivering unparalleled customer experiences by seamlessly integrating advanced AI technologies with …Read More »Globitel Shines as Gold Sponsor at E3 Customer Experience Conference 2024
Riyadh, July 22, 2024 Globitel, a leader in telecom and contact center solutions since 1996, proudly participated as a Gold Sponsor at the 4th Edition E3 Customer Experience Conference 2024 in Riyadh. Known for delivering advanced, scalable, reliable, and cost-effective …Read More »Globitel collaborates with a telecom operator in Saudi Arabia to Enhance Customer Experience at their branches using SpeechLog Retail
Riyadh, 26 May 2024 [Riyadh, Saudi Arabia] – Globitel, a leading provider of innovative CX and telecom solutions, is proud to announce its collaboration with one of the major telecom operators in Saudi Arabia, to expand the implementation of SpeechLog …Read More »Celebrating a Meaningful Partnership: Globitel launches WFM Retail with a major operator in KSA to manage their branches.
Riyadh, 14 May 2024 Globitel, a leading telecom solutions company, is honored to announce its impactful collaboration with a major operator in KSA to implement Workforce Management (WFM) for their shops and branches across the kingdom. The operator has been …Read More »