A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a customer experience that stands apart from all others.
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance.
With Globitel Workforce Optimization solutions on the cloud, organizations can support customers and employees through a quick Work from Home deployment. It can result in significant business advantages, with cloud adoption being safer, easier and very cost effective.
Analytics is easily the most valuable ammo for any industry wanting to cut through the market with services people didn’t even know they need. Our Roaming Analytics solutions offer that ammo on a silver platter, while our Roaming Intelligence suite gives roamers special treatment and a smoother travel experience; a surefire way to set you apart from the competition.
Mobility is an integral part of mobile users’ daily lives. Therefore, it is imperative to enhance the users’ mobile experience provided by telecom operators. Doing so will enable one to maintain a competitive advantage in this dynamic market, and our Mobility solutions are designed based on this understanding. They are set to enhance the user's experience while also increasing subscriber loyalty and satisfaction.
With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.
Ahmad al-NajdiIT ManagerGIG - Arab Orient Insurance Company
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service.
Mr. Syed Zeeshan AliManager International RoamingUfone Pakistan
Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.
Mr. RoblehProduct & Marketing ManagerSabafon
Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
Yazan IbrahimCustomer Care DirectorZain Jordan
It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.
Mr. Feras OsmanVAS ManagerMTN Sudan
The solution had everything we were looking for in a roaming traffic steering package, but it also had the kind of flexibility and compatibility operators look for but scarcely find in similar platforms.
Essa Al HaddadCMOEtisalat
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.
Mr. Majdi SweisSuperintendent IT Engineer - Communication & NetworksRoyal Jordanian
With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.
Mr. Motasem AlwadiSystem Support SupervisorExtensya - Outsourcing Call Center
Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.
Mr. Nabil TofilisChief Technical OfficerZantel - Part of Etisalat
The reason we chose Globitel is that their roaming modules were developed with an eye for flexibility and scalability to meet the demands of any network.
Amman, Jordan (November, 2020) – Globitel, a leading telecom and customer care solutions provider, announces that it has developed Globitel Connect, a new face-to-face communication channel. This additional service provides enterprises with extraordinary virtual reach to customers who otherwise do …Read More »
Amman, Jordan (September 2020) – Globitel, a leading telecom and customer experience solutions provider, announces the official release of the newest version of the company’s starting product, SpeechLog 8. SpeechLog 8 underwent significant changes to the main platform, as well …Read More »
Amman, Jordan (November, 2019) – Globitel, a leading telecom and customer care solutions provider, announces the conclusion of its Customer Experience workshop for operators and enterprises across the Middle East to share knowledge and ways to improve the customer experience …Read More »
Amman, Jordan (October, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its participation in GSMA’s WAS #10. The event will take place in Valencia, Spain on October 28th till October 31st, 2019. Globitel will present …Read More »
Amman, Jordan (September, 2019) – Globitel, a leading telecom and customer care solutions provider, announces that the company has developed a new and innovative mobile application that enables subscribers to control their mobile experience. The suite of solutions comprises of …Read More »
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