SPEECHLOG 360 CX - CUSTOMER EXPERIENCE
A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a customer experience that stands apart from all others.
WORKFORCE MANAGEMENT
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance.
ROAMING SOLUTIONS
Analytics is easily the most valuable ammo for any industry wanting to cut through the market with services people didn’t even know they need. Our Roaming Analytics solutions offer that ammo on a silver platter, while our Roaming Intelligence suite gives roamers special treatment and a smoother travel experience; a surefire way to set you apart from the competition.
MOBILITY - VAS SOLUTIONS
Mobility is an integral part of mobile users’ daily lives. Therefore, it is imperative to enhance the users’ mobile experience provided by telecom operators. Doing so will enable one to maintain a competitive advantage in this dynamic market, and our Mobility solutions are designed based on this understanding. They are set to enhance the user's experience while also increasing subscriber loyalty and satisfaction.

For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.

The reason we chose Globitel is that their roaming modules were developed with an eye for flexibility and scalability to meet the demands of any network.

With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.

The solution had everything we were looking for in a roaming traffic steering package, but it also had the kind of flexibility and compatibility operators look for but scarcely find in similar platforms.

Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.

With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.

It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.

Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.

Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service.

Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
Latest News Releases
Public Security Directorate Launches Emergency Call App for People with Hearing Disabilities, Powered by Globitel Connect
Under the patronage of HRH Prince Mired bin Ra’ad, Amman, Jordan (May 9, 2023) — The Jordan Public Security Directorate (PSD) recently launched a smartphone app to facilitate emergency calls for the deaf and hearing impaired. The application was developed …Read More »Globitel Joins Leading Vendors and Telecom Giants at the Mobile World Congress 2023
The Longtime Software Provider Will Share Its Innovations in Transformational Roaming Services and Customer Experience Solutions. Amman, Jordan (January 2023) — Globitel is set to participate in the Mobile World Congress in Barcelona from February 27 to March 2, 2023. …Read More »Globitel Reels from the Immense Success of the Second Edition of its CX Workshop in Cairo
Globitel gathered top leaders and professionals to discuss the latest customer experience trends in Egypt and the MENA region. November 9, 2022, AMMAN, Jordan— Globitel is incredibly proud to announce that the CX Workshop has once again proven to be …Read More »Globitel announces second edition of its CX Workshop to be held in Cairo as it expands its offices to Egypt
October 3, 2022, AMMAN, Jordan — Globitel is excited to announce the second edition of the Globitel CX workshop. In line with Globitel’s office expansion to Egypt and building on the success of the first edition, this year’s event will …Read More »Globitel is a platinum partner at E3 CX Conference 2022 in Riyadh on June 7-9
Riyadh, Saudi Arabia (May 2022) – Globitel is coming as a platinum partner to E3 CX Conference 2022 for its second edition. The live and in-person event will take place at the Intercontinental Hotel in Riyadh on June 7-9. Globitel’s …Read More »
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