A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a customer experience that stands apart from all others.
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance.
Analytics is easily the most valuable ammo for any industry wanting to cut through the market with services people didn’t even know they need. Our Roaming Analytics solutions offer that ammo on a silver platter, while our Roaming Intelligence suite gives roamers special treatment and a smoother travel experience; a surefire way to set you apart from the competition.
Mobility is an integral part of mobile users’ daily lives. Therefore, it is imperative to enhance the users’ mobile experience provided by telecom operators. Doing so will enable one to maintain a competitive advantage in this dynamic market, and our Mobility solutions are designed based on this understanding. They are set to enhance the user's experience while also increasing subscriber loyalty and satisfaction.
It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.
Mr. Feras OsmanVAS ManagerMTN Sudan
With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.
Mr. Motasem AlwadiSystem Support SupervisorExtensya - Outsourcing Call Center
Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
Yazan IbrahimCustomer Care DirectorZain Jordan
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.
Mr. Majdi SweisSuperintendent IT Engineer - Communication & NetworksRoyal Jordanian
Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.
Mr. RoblehProduct & Marketing ManagerSabafon
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service.
Mr. Syed Zeeshan AliManager International RoamingUfone Pakistan
Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.
Mr. Nabil TofilisChief Technical OfficerZantel - Part of Etisalat
The reason we chose Globitel is that their roaming modules were developed with an eye for flexibility and scalability to meet the demands of any network.
Nagi AboudGroup CEOAtlantique telecom
With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.
Ahmad al-NajdiIT ManagerGIG - Arab Orient Insurance Company
The solution had everything we were looking for in a roaming traffic steering package, but it also had the kind of flexibility and compatibility operators look for but scarcely find in similar platforms.
Globitel will introduce its AI-powered customer experience and workforce optimization solutions – Book an interactive session Amman, Jordan (December 2021) – Globitel is delighted to announce its participation in LEAP in Riyadh, Saudi Arabia from February 1st until February 3rd, …Read More »
Globitel announces its participation in Mobile World Congress 2022 in Barcelona as it plans to introduce new and advanced customer experience and telecom solutions Amman, Jordan (November 2021) – Globitel is delighted to announce its participation in Mobile World Congress …Read More »
Amman, Jordan (September, 2021) — Globitel, a leading telecom and contact center solution provider, announced today that during its first quarter of fiscal 2021, it was awarded a contract to supply USSD Gateway for Telesur, a telecom operator in Suriname, …Read More »
The company aims to expand its offices to Egypt and Pakistan in the near future Amman, Jordan (September, 2021) – Globitel, a leading telecom and contact center solutions provider, officially announces today that the company has launched an office in …Read More »
Riyadh, Saudi Arabia — August, 2021 — Globitel, a leading telecom and contact center solutions provider, announced today that their Saudi Arabian branch has relocated to a new office in Riyadh. Due to ever-changing market needs and increasing demand for …Read More »
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