Amman, Jordan (May 2021) – Globitel, a leading telecom and customer care solutions provider, announces its release of an Order Management System (OMS) for operator companies. Globitel OMS is the newest addition to its Network Solutions portfolio and was developed to cater to operators and their subscribers.
A high volume of service orders can overwhelm operators, which may result in a lot of unfulfilled orders and a lot of unsatisfied subscribers. Globitel OMS accelerates the service order process to rapidly provide subscribers with their ordered services. Because of the flexibility of the Globitel OMS solution, it also reduces time-to-market for service introduction and launch.
Globitel OMS ensures a seamless subscriber journey from service order to service fulfillment. When a subscriber accesses the operator’s portal or app, calls their contact center, or visits the shop and requests a new service, Globitel OMS verifies several things before the service is executed and fulfilled for the subscriber.
In a statement about Globitel OMS, Shafiq Al-Assi, product manager at Globitel, said:
“We have always been highly adaptable to the telecom industry and its needs, which is why the team and I created Globitel OMS. This is a product that enables smooth operation for service fulfillment as soon as the subscriber requests the service of their choice. Asiacell in Iraq has seen the solution’s value. When Asiacell decides to introduce a new service, it no longer goes through heavy-handed procedures before the service is ready to go to market. They can launch it right away.”
Globitel was founded in 1996 with a commitment to technological innovation. The company has regional operations in Jordan, Saudi Arabia and the United Arab Emirates. Globitel provides advanced software solutions and high-quality products to customers in various vertical industries including telecom service providers, financial service providers, contact centers, government, education and healthcare.
The company customizes solutions and products to the local and regional needs of each customer. Products relate to roaming, VAS and customer experience and are all backed by expert technical skills and professional services.