Globitel had just announced that it will be participating in the Middle East’s #1 Contact Center exhibition, MECC Dubai 2015, 12th – 13th of May, to present the latest updates on call center solutions technology through 1-on-1 consultancy sessions and vast presentations.
MECC, organized by INSIGHTS, annually takes place in Dubai’s International Convention & Exhibition Center, gathering the Middle East’s leading contact center vendors, outsourced call centers and any enterprise seeking quality systems and solutions for its customer care department. The event aims to globalize the region’s contact centers and vendors by clustering what’s new in the industry between exhibitors and visitors. And taking part in the event since 2001 proves its importance to both Globitel’s exposure onto the Middle East’s contact center industry, and its successful contribution throughout the years in satisfying the sector’s enterprise’s needs.
Globitel is known for the high-end quality call center solutions that are spanning 20 of the top call centers in the region, topped with SpeechLog, Globitel’s famous call recording and quality management system. In addition to the wide range of converged telecom Roaming and VAS solutions provided for operators.
Globitel’s set of solutions that serve contact centers are Customer Interaction Management Solutions that assist in the actual operations of agent/customer interactions, and Workforce Optimization solutions; a bundle of quality and high-agent-performance management systems that connect the dots between the agent/customer interaction and the quality of outcome, to ensure business integrity and a satisfactory experience for customers.
This year, Globitel will be presenting SpeechLog’s latest version for the first time in an MECC exhibition, and it is expected for the updated features and the all-new look and feel to attract more centers into implementing the product; knowing that SpeechLog is one of Globitel starter solutions in the company’s early years, and is currently implemented in approximately 2500 enterprises and telecom operators inside and outside the Middle East such as STC, Zain, SmartLink, Royal Jordanian Airlines and many more.
“I see our success in satisfying the contact center industry needs through the rising demand on our continuously developing solutions. MECC is a great platform to observe how our solutions contribute in uplifting the customer experience and agents’ performance of enterprises in the region.” Said Nael Halawa, Managing Partner & Customer Care Solutions Director at Globitel, commenting on the participation in MECC 2015.
Globitel also takes part in several other events each year similar to MECC for other sectors such as the prestigious and annual Mobile World Congress held in Barcelona, Spain.