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Customer Engagement Center Workforce Optimization


Evaluation Based on Completeness of Vision and Ability to Execute Amman, Jordan – Globitel, a leading telecom and customer care solutions provider, announced it has been recognized as a niche player in the 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization by Gartner, Inc. a research and advisory firm. Globitel’s WFO solution encompasses quality