The Longtime Software Provider Will Share Its Innovations in Transformational Roaming Services and Customer Experience Solutions.
Amman, Jordan (January 2023) — Globitel is set to participate in the Mobile World Congress in Barcelona from February 27 to March 2, 2023. The company will present alongside its peers and showcase a spectrum of new developments in its operations and products. As the leading solutions provider in the Middle East, Globitel looks forward to returning to the connectivity industry’s most influential annual event.
Telecom professionals will explore Globitel breakthroughs like a comprehensive roaming bundle that covers all their needs. Roam Care, a state-of-the-art, satisfaction-focused product, analyzes VIP roamer trends and behavior and provides access to detailed traces that solve problems immediately. Additionally, Roam Analyze supplies a comprehensive engine that covers roamer distribution, service usage, trends, problems, performance KPIs and more. The technology makes it easier than ever for telecom to analyze their roaming business and design data-driven offerings.
As a further innovation, Globitel’s Intelligent Traffic Steering challenges outdated approaches to roamer steering. Users can extract real value in the form of better deals with other telecom. The solution’s intelligent dynamic steering capabilities help businesses meet commitments, adhering to traffic quotas and deploying service-based steering that guarantees a high-quality experience.
We look forward to sharing breakthroughs in our roaming bundle at MWC this year, with advanced new features and market-tested use cases that aims to extract the most value from roaming solutions for mobile operators. As a veteran software solutions provider, Globitel’s 26 years in the market, and its dedicated participation at Mobile World Congress, drives our desire to innovate, present, and lead the game when it comes to transformational roaming products for our long-time telecom partners.
Fadi Qutaishat, Globitel Managing Partner, comments on Globitel’s 14th year attending this highly regarded industry event, as they talk about Globitel’s Roaming solutions to their telecom partners.
Partners, customers, and event visitors can take part in a live demo on retail quality management, a video/audio monitoring tool that extracts KPIs and gives businesses the tools they require to recognize operational patterns and identify issues that impact customer service. This first-of-its-kind solution uses sophisticated AI technology to perform emotional sentiment analysis. The tool can detect facial expressions, masking, and dress code compliance to help enhance personnel performance within retail settings.
To further enrich its portfolio, Globitel continues to improve upon its speech analytics technologies — easily integrated solutions that equip managers with the data they need to efficiently and flexibly serve their customers. For the Mobile World Congress, Globitel will demonstrate features like vocal KPIs analysis, trend and topical analysis, first-call resolution, interruption management, PCI compliance, agent evaluation, and more. Visitors will learn from business case studies and receive firsthand insight into how these capabilities can bolster ROI.
Globitel will also model Globitel Connect, a solution that offers a virtual contact point for serving customers, along with Workforce Management, the latest iteration of a powerful legacy product that has now evolved into a full-fledged solution. Workforce Management has undergone significant advancements designed around managing and empowering agents — a crucial requirement for high-churn industries.
The Customer Experience suite of solutions aims to provide an optimized user experience across all touch points. Since the last MWC, we deployed SpeechLog Retail, our best-selling product of 2022, to manage customer experience beyond just operator branches but also at banks and utility companies. The diversified implementation of SpeechLog across digital and in-person channels, offered comparable insight that led to the optimization of the holistic service experience for both the customers and the employees.
Nael Halawa, Managing Director of Globitel KSA, on the vendor’s dedication to CX solutions and multi-channel strategy.
At Hall 5, Booth 5C62 at MWC 2023, find founders, senior management, sales team, and presales team for a networking opportunity and live demo tours of Globitel’s best-selling products for the telecom industry.
Established in 1996, Globitel has maintained a commitment to technology innovation by providing advanced software solutions and high-quality products for customers in various industry verticals, including telecom service providers, financial service providers, contact centers, government agencies, educational institutions, and healthcare providers. Globitel has offices in Jordan, Saudi Arabia, UAE, Egypt, and Iraq, and is set to expand to Pakistan.