Amman, Jordan (April, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its suite of customer experience solutions with ultimate goal to create the most complete and consistent customer service experience across every single contact point with customers and overall to enhance how enterprises offer their services.
Next Level Customer Experience
The suite of solutions from Globitel has the advanced capability of making sure enterprises cover every touch point including audio, in person, and digital. Customers reach companies through a variety of platforms, contact centers, and digital media in addition to social media, retail shops, etc.; all of which are covered by SpeechLog 360° CX.
Elements of SpeechLog 360 CX
Each solution in the suite has a separate function, while altogether operating in harmony to provide a complete view of the monitoring customer experience. In addition, the solutions include functions and features that aim to further enhance the customer service experience.
The suite includes basic call recording for liability purposes, a quality assurance solution, and speech analytics technologies to transcribe audio calls into text for analysis and trend detection. For the contact center, there is also quality assurance for the back office and digital media channels. Enterprises can monitor agents on essentially all platforms.
Another infamous blind spot is the retail shop. SpeechLog Retail, a retail shop quality management solution for employees makes sure employees are portraying the best image of the company and also safeguards their rights in the event of conflict.
And last but not least, voice authentication technologies is for an extra layer of caller authentication for enhanced security measures; particularly beneficial for banks, governments and ministries.
Globitel was founded in 1996 with commitment to technology innovation. For the past 20 years, the company, with regional operations in Jordan, Saudi Arabia and the United Arab Emirates, has been providing advanced software solutions and high quality products to customers in various vertical industries including telecom service providers, financial service providers, contact centers, government, education, and healthcare.
Globitel customizes its solutions and products to the local and regional needs of each of its customers. This covers a wide variety of products in roaming, mobility and customer care, all of which are backed by expert technical skills and professional services.