Roaming is an area that poses exceptional challenges to operators, and it is one where competition is usually fierce. Operators must present unique and viable roaming services to attract roamers, whether inbound or outbound. Not only is quality important, but user satisfaction is another cornerstone for sustainable roaming services as well.
For operators, mobility are where the bulk of revenue resides. When utilized correctly, they are imperative profit-generation tools that spur the subscriber to use their phone more and allow the operator to increase their ARPU.
Globitel offers a rich lineup of solutions that allow Call Centers of different industries to effectively gear the latest telecom technologies to maximize productivity, gain a better insight of Call Center operations and boost customer satisfaction through achieving challenging Service Levels.
Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
Yazan IbrahimCustomer Care DirectorZain Jordan
The reason we chose Globitel is that their roaming modules were developed with an eye for flexibility and scalability to meet the demands of any network.
Nagi AboudGroup CEOAtlantique telecom
Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.
Mr. Nabil TofilisChief Technical OfficerZantel
With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.
Ahmad al-NajdiIT ManagerGIG - Arab Orient Insurance Company
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.
Mr. Majdi SweisSuperintendent IT Engineer - Communication & NetworksRoyal Jordanian
With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.
Mr. Motasem AlwadiSystem Support SupervisorExtensya - Outsourcing Call Center
The solution had everything we were looking for in a roaming traffic steering package, but it also had the kind of flexibility and compatibility operators look for but scarcely find in similar platforms.
Essa Al HaddadCMOEtisalat
It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.
Mr. Feras OsmanVAS ManagerMTN Sudan
Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.
Mr. RoblehProduct & Marketing ManagerSabafon
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service.
Mr. Syed Zeeshan AliManager International RoamingUfone Pakistan
Etisalat Egypt started implementing the newest universal quality assurance system, SpeechLog Retail, offered by Globitel; a leading telecom and contact center solutions provider, founded in 1996 with more than 20 years of experience providing advanced and effective telecom solutions. The …Read More »
Amman, Jordan (August, 2017) – Globitel, a leading telecom and contact center solutions provider is taking another major step in its operations announcing that the company is now a GSMA certified vendor for Mobile Connect, a secure universal log-in solution. …Read More »
Amman, Jordan (May, 2017) – Globitel, a leading telecom and customer care solutions provider, announces its participation in Middle East Call Center Conference (MECC) which will take place in Dubai, UAE on May 16th – May 17th. The venue will …Read More »