Globitel has been recognized as a niche player in the 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization by Gartner, Inc. Read More
Roaming is an area that poses exceptional challenges to operators, and it is one where competition is usually fierce. Operators must present unique and viable roaming services to attract roamers, whether inbound or outbound. Not only is quality important, but user satisfaction is another cornerstone for sustainable roaming services as well.
For operators, mobility are where the bulk of revenue resides. When utilized correctly, they are imperative profit-generation tools that spur the subscriber to use their phone more and allow the operator to increase their ARPU.
Customer Care Solution
Globitel offers a rich lineup of solutions that allow Call Centers of different industries to effectively gear the latest telecom technologies to maximize productivity, gain a better insight of Call Center operations and boost customer satisfaction through achieving challenging Service Levels.