Roaming is an area that poses exceptional challenges to operators, and it is one where competition is usually fierce. Operators must present unique and viable roaming services to attract roamers, whether inbound or outbound. Not only is quality important, but user satisfaction is another cornerstone for sustainable roaming services as well.
For operators, value-added services (VAS) are where the bulk of revenue resides. When utilized correctly, VAS are imperative profit-generation tools that spur the subscriber to use their phone more and allow the operator to increase their ARPU.
One of the primary challenges a telecom operator faces when creating a diverse mobile network, executing the everyday mechanics of network operations with efficiency and quality, is integrating these operations with other crucial network components without affecting customer experience.
Customer Care Solution
Globitel offers a rich lineup of solutions that allow Call Centers of different industries to effectively gear the latest telecom technologies to maximize productivity, gain a better insight of Call Center operations and boost customer satisfaction through achieving challenging Service Levels.