As international travel and tourism grows and global roaming and interconnectivity become more complex, the need for a smooth and affordable roaming experience increases in importance. Subscriber awareness towards optimized roaming services with seamless coverage is growing too, as travelers want to be reassured that they can continue to use their mobile phone abroad transparently. Globitel offers cost-effective, smooth operating and efficient roaming solutions to enhance the roamer experience.
Mobility is an integral part of mobile users’ daily lives. Therefore, it is imperative to enhance the users’ mobile experience provided by telecom operators. Doing so will enable one to maintain a competitive advantage in this dynamic market, and our Mobility solutions are designed based on this understanding. They are set to enhance the user's experience while also increasing subscriber loyalty and satisfaction.
Customer experience has become a critical differentiator in today’s extremely competitive and interconnected global marketplace. In order to achieve a competitive advantage, enterprises need scalable, cost-effective and reliable solutions. A single, unified customer experience management system approach gives your business the ability to understand and improve your customers' experience across the entire customer journey. It enables you to create the consistency your customers demand from your business.
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.
Mr. Majdi SweisSuperintendent IT Engineer - Communication & NetworksRoyal Jordanian
Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.
Mr. Nabil TofilisChief Technical OfficerZantel - Part of Etisalat
With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.
Mr. Motasem AlwadiSystem Support SupervisorExtensya - Outsourcing Call Center
Globitel is by far the leader when it comes to meticulous and intelligent service, This is not an overstatement, as Globitel has exhibited a professional sense in all aspects of the service.
Mr. Syed Zeeshan AliManager International RoamingUfone Pakistan
It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.
Mr. Feras OsmanVAS ManagerMTN Sudan
The reason we chose Globitel is that their roaming modules were developed with an eye for flexibility and scalability to meet the demands of any network.
Nagi AboudGroup CEOAtlantique telecom
With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.
Ahmad al-NajdiIT ManagerGIG - Arab Orient Insurance Company
The solution had everything we were looking for in a roaming traffic steering package, but it also had the kind of flexibility and compatibility operators look for but scarcely find in similar platforms.
Essa Al HaddadCMOEtisalat
Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
Yazan IbrahimCustomer Care DirectorZain Jordan
Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.
Amman, Jordan (December, 2018) – Globitel, a leading provider of customer care and telecom solutions, announces the successful conclusion of its participation in the 2018 SSPEX exhibition in Iraq. The 3-day event took place in Baghdad, Iraq on December 16th …Read More »
Amman, Jordan (November, 2018) – Globitel, a leading telecom and customer care solutions provider, announces a new addition to their SpeechLog Suite; SpeechLog Back Office, a new solution that provides your contact center with a well-managed infrastructure to streamline back …Read More »
Amman, Jordan (May, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that Ooredoo Oman, has deployed Globitel SpeechLog Call Recorder, SpeechLog Quality and SpeechLog Analytics. The company selected the three solutions to record calls, automate quality …Read More »