Success Stories

Customer Challenge ALJL is considered one of the oldest and biggest financing companies in the region,; with the largest customer portfolio with in the automotive sector. Due to the large customer base, maintaining high quality of interaction service between the employees and the customers has been proven to be a challenge, with a high operations

Customer Challenge Operators constantly have to deal with unwanted traffic on their network, usually as a result of spammers and attackers. Jawwal was going through the serious predicament of receiving thousands of unwanted SMS messages from rival networks and spammers, which overloaded their network and caused delays in the delivery of legitimate messages sent by

Customer Challenge For an operator, certain services are keystones of revenue-generation, particularly those that take advantage of subscriber appetite for entertainment. One such service is Ring Back Tone (RBT). This innovative service gives subscribers the ability to decide what a caller will hear during interconnection. RBT solution replaces standard ring-back tones with any tone the

Customer Challenge In any network, 90% of the subscriber base belongs to prepaid subscribers, and more often than not, the larger portion of prepaid customers are those who generate low average revenue per unit, as they usually come from youth and mid-ranged income demographics. By the middle of the month, such subscribers usually lack sufficient

Customer Challenge For any operator, communicating with both inbound and outbound roamers is a challenge. Roaming delivers a large portion of an operator’s revenue but it is ungoverned by customer loyalty because outbound roamers have no allegiance to any given operator: the entire process is automated. The only way an operator can attract roamers to