News


Globitel, a leading telecom and customer engagement solutions provider, announced the release of the new SpeechLog Call Recording & Quality Management system infused with a multi-lingual Speech Analytics module. SpeechLog Call Recorder is the company’s bestselling product with 80,000+ licenses sold worldwide to various industries, as Globitel is known for its ability to mold the


Globitel, a leading telecom and customer care solutions provider, announced the release of version 2.4.1 of its outstanding Workforce Management solution; a platform for optimizing the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor activities. Globitel’s Workforce Management is one of the company’s core solutions providing flexibility and ability


AMMAN, Jordan (April 2016) – Globitel, a leading telecom and customer care solutions provider, announced the appointment of Mr. Nael Halawa as the Managing Director of Globitel-Saudi Arabia. This significant appointment came in recognition of Mr. Halawa’s administrative and technical expertise in the solutions and services provided by Globitel at the local and regional levels.


Globitel, the leading telecom and customer care solutions provider, announced its participation for the tenth consecutive year in the 30th annual Mobile World Congress (MWC) which will take place in Barcelona, Spain. The event is considered the biggest of its kind, gathering global ICT market’s decision makers. Globitel will be representing the Kingdom of Jordan


Evaluation Based on Completeness of Vision and Ability to Execute Amman, Jordan – Globitel, a leading telecom and customer care solutions provider, announced it has been recognized as a niche player in the 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization by Gartner, Inc. a research and advisory firm. Globitel’s WFO solution encompasses quality


Avaya DevConnect Program Enables & Extends Market Reach of Technology Companies   Amman, Jordan – Globitel, a leading telecom and customer care solutions provider, announced that its flagship product, SpeechLog 7, is now a certified integrated system with Avaya Aura® Communication Manager R7.0 and Avaya Aura® Contact Center 6.4. Avaya, being a Globitel Technology Partner,


Globitel, a leading telecom and customer care solutions provider, announced that it will be participating in this year’s Africacom exhibition. Taking place in Cape Town, South Africa 17th – 19th of November 2015; Africacom is an annual event sponsored by IT, ICT and LTE catalysts such as Cisco, Ericcsson and Intel. The event gathers around


Amman, Jordan – Globitel, the leading telecom and customer care solutions provider held a workshop in Le Meridien Hotel titled “Banking Customer Care & Quality Management Solutions”, inviting decision makers and managers from banks in Jordan. Globitel’s plan was to introduce the financial sector in Jordan to the new solutions catered to serve a technological


  Amman, Jordan – On her visit to Globitel Headquarters on September 13th 2015, Her Excellency Majd Shweikeh, Minister of Communications, acknowledged the company’s latest achievements in empowering the local ICT market with its solutions and services provided to the Jordanian operators. Globitel maintained a great relation with the MoICT in Jordan since its establishment