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Amman, Jordan (September, 2016) – Globitel, the leading global provider of advanced telecom solutions and customer service, has recently launched its “Mobile Connect” service in the Jordanian market. This special service has been developed by “GSMA”, in order to enable users to manage all their online accounts through a single log-in solution with ease and


Amman, Jordan (Aug 2016)- Globitel, a leading telecom and customer engagement solutions provider, announced today the launch of its new, revamped website; www.globitel.com. The site was developed to be responsive and compatible with handheld devices, along with the addition of new sections. The new www.globitel.com has an improved functionality and richer content focused on the


“Enterprise apps increase productivity by more than 34%”   Globitel, a leading telecom and customer engagement solution provider, announced the release of a mobile application component added to its Workforce Management and Performance Management Platform solutions. The two systems fall under the company’s category of Workforce Optimization (WFO) solutions. The application — named WFO Mobile


Globitel, a leading telecom and customer engagement solutions provider, announced the release of the new SpeechLog Call Recording & Quality Management system infused with a multi-lingual Speech Analytics module. SpeechLog Call Recorder is the company’s bestselling product with 80,000+ licenses sold worldwide to various industries, as Globitel is known for its ability to mold the


Globitel, a leading telecom and customer care solutions provider, announced the release of version 2.4.1 of its outstanding Workforce Management solution; a platform for optimizing the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor activities. Globitel’s Workforce Management is one of the company’s core solutions providing flexibility and ability


AMMAN, Jordan (April 2016) – Globitel, a leading telecom and customer care solutions provider, announced the appointment of Mr. Nael Halawa as the Managing Director of Globitel-Saudi Arabia. This significant appointment came in recognition of Mr. Halawa’s administrative and technical expertise in the solutions and services provided by Globitel at the local and regional levels.


Globitel, the leading telecom and customer care solutions provider, announced its participation for the tenth consecutive year in the 30th annual Mobile World Congress (MWC) which will take place in Barcelona, Spain. The event is considered the biggest of its kind, gathering global ICT market’s decision makers. Globitel will be representing the Kingdom of Jordan


Evaluation Based on Completeness of Vision and Ability to Execute Amman, Jordan – Globitel, a leading telecom and customer care solutions provider, announced it has been recognized as a niche player in the 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization by Gartner, Inc. a research and advisory firm. Globitel’s WFO solution encompasses quality


Avaya DevConnect Program Enables & Extends Market Reach of Technology Companies   Amman, Jordan – Globitel, a leading telecom and customer care solutions provider, announced that its flagship product, SpeechLog 7, is now a certified integrated system with Avaya Aura® Communication Manager R7.0 and Avaya Aura® Contact Center 6.4. Avaya, being a Globitel Technology Partner,