News


Amman, Jordan (May, 2019) – Globitel announces that it has successfully published its product Workforce Management over Cisco Marketplace. WFM is the second solution on the platform next to SpeechLog; Globitel’s advanced call recording solution. Workforce Management from Globitel optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and


Amman, Jordan (April, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its suite of customer experience solutions with ultimate goal to create the most complete and consistent customer service experience across every single contact point with customers and overall to enhance how enterprises offer their services. Next Level Customer Experience


Amman, Jordan (March, 2019) – Globitel announces that it has successfully published its product SpeechLog over Cisco Marketplace. This achievement earns Globitel the Cisco Compatible logo which is used to signify that SpeechLog has undergone technical interoperability testing. The results of the test were a success. The testing is based on several criteria determined by


Amman, Jordan (March, 2019) – Globitel, a leading provider of customer care and telecom solutions in the Middle East, announces the outstanding closure of the huge 4 day event in Barcelona; the Mobile World Congress 2019. Intelligent Connectivity The Mobile World Congress (MWC) in Barcelona is a dazzlingly large event. Over 2,000 companies exhibited their


Amman, Jordan (February, 2019) – Globitel, the leading provider of global telecom solutions, announces its participation in the 2019 GSMA Mobile World Congress. The event will take place in Barcelona, Spain on February 25th till February 28th. Globitel at the Event Globitel is keen on participating at the Mobile World Congress every year as it


Amman, Jordan (January, 2019) – Globitel, a leading provider of customer care and telecom solutions, announces its collection of security-centric solutions with the specific aim of enhancing and complementing the security infrastructure of government contact centers and general operations. Secure Infrastructure, Operations, and Government Globitel’s solutions in this arrangement include SpeechLog Suite solutions involved in


Amman, Jordan (November, 2018) – Globitel, a leading telecom and customer care solutions provider, announces a new addition to their SpeechLog Suite; SpeechLog Back Office, a new solution that provides your contact center with a well-managed infrastructure to streamline back office processes; serving to perform diligent quality assurance on back office agents when handling tickets


Amman, Jordan (May, 2018) – Globitel, a leading telecom and customer care solutions provider, announces that Ooredoo Oman, has deployed Globitel SpeechLog Call Recorder, SpeechLog Quality and SpeechLog Analytics. The company selected the three solutions to record calls, automate quality management on interactions and perform analyses on agent-customer conversations. SpeechLog Call Recorder records the interactions


Amman, Jordan (October, 2018) – Globitel announces that its bestselling product, SpeechLog 7.6, has successfully completed and passed with flying colors the integration test with Cisco CUCM (Cisco Unified Communications Manager) 12. About the Bestseller – SpeechLog 7.6 SpeechLog is a comprehensive call recording and a quality monitoring solution that supports any telephony environment, including